I or members of my party will not be attending a performance for which I have a booking
If one or more members of your party will not be attending a performance for which you have booked, as bookings are not refundable or exchangeable, the first thing to do is to try to identify other friends or family members to attend in the place of those not attending.
If you succeed in identifying other attenders then you do not need to do anything else. E-tickets will be issued during the week before the performance and will be sent to the email address associated with the booking. They can be forwarded from there to the attenders. Please also forward any information emails we send you.
If you are unable to identify friends or family able to use the tickets allocated to those who will not be attending, then it will be necessary to prioritise:
If the priority is for some members of your party still to attend the performance, then it is necessary to accept that some of the tickets will not be used and their value will be lost.If the priority is to try to use the entire value of the booking at some point, then, although a resale cannot be guaranteed and there are conditions, at certain times it may be possible to offer the entire booking for resale at the original purchase price.We are currently accepting applications for resale. Application must be made via the form available here:We cannot guarantee that an application will be successful but we will respond to each application.
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