I have not received my e-ticket

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• General Attendance Conditions

  GENERAL ATTENDANCE CONDITIONS If You use a ticket which was purchased from SIX Tickets at Hampton Court Palace (whether you purchased it yourself or someone else did) to gain entry to a Performance you are an Attender.  As an Attender, you accept ...

• I have not received an expected email from you

  If you are expecting an email from us – for example a confirmation email or e-tickets – and you have not received it, here is what to do: If this is a scheduled update email and you have not already done so, please check here that it has been sent. ...

• Ticket Availability Status

  You can check when this page was last updated at the bottom of the screen All available tickets are shown on our site SIX Tickets at Hampton Court Palace and there are no authorised tickets available from any other source.  The only way to be certain ...

• Performance Conditions

  SIX TICKETS AT HAMPTON COURT PALACE PERFORMANCE CONDITIONS These are the Performance Conditions in force at the date of this publication. The General Term and Conditions of Sale and the General Attendance Conditions are subject to these Performance ...

• I have not received my confirmation email

  If a Purchase has been made and a confirmation email has not been received thirty minutes later, please see our advice here.