I have not received my confirmation email

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• I have not received an expected email from you

  If you are expecting an email from us – for example a confirmation email or e-tickets – and you have not received it, here is what to do: If this is a scheduled update email and you have not already done so, please check here that it has been sent. ...

• I have not received my e-ticket

  If you believe you should have received your e-tickets from us and you have not seen them yet, please follow the advice here: I have not received an expected email from you

• I want to give my tickets to someone else

  Tickets can be transferred by the purchase to the purchaser's family or friends to use as well as or instead of the purchaser simply by emailing the e-ticket when it is received.  Please bear in the mind following: A purchase forms a contract between ...

• I or members of my party will not be attending a performance for which I have a booking

  If one or more members of your party will not be attending a performance for which you have booked, as bookings are not refundable or exchangeable, the first thing to do is to try to identify other friends or family members to attend in the place ...

• I have a booking for a performance which has been cancelled

  If you hold a valid booking for a performance and it has been cancelled for any reason, you do not need to take any action. This page tells you what to expect. Our priority when a performance is cancelled is to put you back in control of the value of ...