I want my tickets sent to me by mail
To provide the most efficient and reliable service, all our tickets are issued as confirmation emails followed by e-tickets nearer to the Performance. This means that we cannot mail physical tickets.
E-tickets can be printed to use for admission at the Venue or presented on a mobile device.
If you are purchasing or have purchased tickets as a gift, please see our advice here.
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General Terms & Conditions of Sale
Contents These Terms and Conditions are the terms upon which tickets are offered for sale on the websites SIX at Hampton Court Palace (https://book.sixthemusical.com (the Site). For information about the processing of personal data in connection ...
I want to give my tickets to someone else
Tickets can be transferred by the purchase to the purchaser's family or friends to use as well as or instead of the purchaser simply by emailing the e-ticket when it is received. Please bear in the mind following: A purchase forms a contract between ...
I want to buy a gift card
Gift cards are not currently available. If you have bought tickets to provide as a gift or are planning to do so and want the recipient to have a physical gift instead of an email, the gift will need to be something other than physical tickets. To ...
I have not received an expected email from you
If you are expecting an email from us – for example a confirmation email or e-tickets – and you have not received it, here is what to do: If this is a scheduled update email and you have not already done so, please check here that it has been sent. ...
Performance Conditions
SIX TICKETS AT HAMPTON COURT PALACE PERFORMANCE CONDITIONS These are the Performance Conditions in force at the date of this publication. The General Term and Conditions of Sale and the General Attendance Conditions are subject to these Performance ...